Baltimore County Golf offer a 30-day return or exchange on products purchased via this site.
If you are not satisfied for any reason, you may return the item to us for a full refund if it is:
- New and unused
- In its original packaging
- Accompanied by the packing list/receipt provided with the order
Returns must be initiated within 30 days of your receipt of the merchandise. Exceptions may apply for gift purchases. For your convenience, any item purchased from our online store can be returned to any of our Golf Courses.
*For information on returning clubs that were purchased new and being returned used contact customer service representative at 410-887-GOLF or email@example.com.
Baltimore County Golf offers free return service, with prior approval; otherwise customer will pay the freight charges on the return. NO C.O.D. freight charges will be accepted. Credit for original shipping charges may be issued if the product was damaged, defective, or if the incorrect item was shipped. In some instances, a call tag may be issued.
How to Return Product
The customer must contact customer service or one of our golf shops directly. Contact information can be found here.
Return shipping charges are the customer’s responsibility. We recommend that you return products directly to the Golf Courses when possible..
Returns will be refunded for the amount paid for the product, including any sales tax if applicable. Refunds will be credited to the original form of payment. If you used a Gift Card or eGift Card, we will issue a new card. Please allow 30 days after we receive your return for the refund to be issued. You will receive an exchange or refund immediately when returning your purchase at any of our Baltimore County Golf Courses.
Damaged or Defective Items
If your order contains an item that appears to have been damaged during shipping or was defective out of the box, make sure to save the shipping carton and all original packaging, and contact us as soon as possible for assistance.
Items Missing from Package
Depending on the type of product ordered and the number of items ordered, some orders may ship in multiple packages and may arrive on different days. Please check your packing list to verify what was to be included in your package. Some products may not have been shipped yet and will ship in a separate package. If you do find items are missing from your package that should have been included, please Contact Us as soon as possible for assistance.
Warranty claims are subject to the discretion of the original product manufacturer. Warranty information is included with many manufacturers' products, or may be found on their respective web sites. Please contact Baltimore County Golf prior to returning any merchandise for warranty consideration.